Privacy Policy

We value your privacy and are committed to keeping your personal information safe.
This Privacy Policy explains what data we collect, how we use it, and the steps we take to protect it – in full
alignment with GDPR and Google Merchant Center policies.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

• Your name, email address, phone number, and billing/shipping address.
• Order details, purchase history, and communication records.
• Payment information (processed securely by trusted third-party providers – we do not store full card details on our
  server).
• Device and browsing information such as IP address, pages viewed, and cookies.

We only collect the information necessary to provide you with a safe and smooth shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders.
• To communicate with you about order updates, returns, or customer service enquiries.
• To manage your account, if you choose to create one.
• To improve our website, product selection, and overall customer experience.
• To prevent fraud and protect the security of our website and customers.
• To send optional promotional updates – only if you have chosen to subscribe.

Your information is never used for unrelated, unauthorized purposes.

3. Data Protection & Security

We take data protection seriously and follow industry-standard security practices:

• Our website uses secure HTTPS encryption.
• Payments are handled through PCI-compliant providers.
• We do not store full payment card information.
• Access to personal data is limited to staff and service providers who need it to perform their work.

4. Cookies

Our website uses cookies to:

• Ensure basic site functionality (cart, login, language preferences).
• Improve user experience and website performance.
• Analyse traffic and understand how visitors use our website.

Where required by law, we will ask for your consent before using non-essential cookies. You can disable cookies
in your browser settings, but some features of the website may not work properly without them.

5. Third-Party Services

We work with a small number of trusted third parties to complete your orders and run our website, such as:

• Shipping partners – to deliver your parcels.
• Payment processors – to handle secure transactions.
• Analytics and hosting providers – to monitor performance and keep the site running.

These partners only receive the information necessary for their services and must follow data-protection rules.
We do not sell your personal data.

6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates if your data is inaccurate.
• Request that your data is deleted when legally possible.
• Restrict or object to certain types of processing.
• Withdraw consent for marketing at any time.

To submit a request, please contact us at
support@rosetendre.com. We will respond as soon as reasonably possible.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services, legal requirements, or website
improvements. The most recent version will always be published on this page with the latest update date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

We are always here to help with transparency and care.