Terms of Service

Welcome to Rose Tendre Vintage. By using our website (rosetendre.com)
or making a purchase, you agree to the terms outlined below. These terms help ensure a clear, safe, and trustworthy
shopping experience for all customers.

1. Company Information

Business Name: Rose Tendre Vintage
Address: Rue de Rollebeek 43, 1000 Bruxelles, Belgium
Phone:  +32 474 36 88 57
Email: support@rosetendre.com

2. Products & Availability

  • All products listed on our website are subject to availability.
  • We specialize in vintage and preloved luxury fashion & jewelry; many items are unique, one-of-a-kind pieces.
  • We do our best to ensure that descriptions, pricing, and photos are accurate and up to date, including any visible
    signs of wear.
  • Because items are vintage, minor variations in colour, texture, or condition may occur and are part of the item’s
    natural character.
  • Some items may sell out quickly, and availability cannot be guaranteed until checkout is completed.

3. Orders & Payments

  • All prices are listed in EUR (€), unless otherwise stated.
  • We accept secure online payments via trusted third-party providers (such as card processors or similar services displayed at checkout).
  • Orders are confirmed once payment is successfully processed. If payment is not authorized, the order will not be completed.
  • Customers must provide accurate billing and shipping details to ensure smooth delivery.

4. Shipping

For full details on processing times, delivery schedules, shipping fees, and tracking, please refer to our
Shipping Policy.

Once your package has been handed to the courier, transit times may vary depending on the delivery service and destination.

5. Returns & Refunds

Our Return & Refund Policy explains the eligibility criteria, timelines,
and instructions for returning items. By placing an order, you agree to follow the return procedures outlined on our website.

6. Limitation of Liability

Rose Tendre Vintage is not responsible for indirect, incidental, or consequential damages resulting from:

  • Misuse of products or failure to follow care instructions.
  • Delays or issues caused by shipping carriers or external factors.
  • Temporary technical issues affecting website performance or availability.

We aim to provide accurate information at all times but cannot guarantee that the website will be completely error-free
or uninterrupted. Nothing in these terms limits your statutory rights as a consumer under applicable law.

7. Governing Law

These terms are governed by Belgian law, along with applicable European consumer protection rules.
Any disputes will be handled by the courts located in Belgium, unless mandatory local law states otherwise.

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